Returns & Refunds Policy

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Last Updated: 20th February 2026

At The Loft Aesthetics & Skincare Supplies, we aim to supply high-quality, authentic aesthetic products. Due to the nature of sterile and medical-grade goods, we follow strict return rules.

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Returns Are Accepted Only If:

• The wrong item was sent

• The product arrives damaged or defective

• There is a verified manufacturing fault

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We Cannot Accept Returns For:

• Opened, used, or unsealed products

• Products not stored correctly

• Change of mind

• Sale/clearance items (unless faulty)

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Return Process

• Contact us within 7 days of delivery

• Provide your order number and clear photos

• Returns must be authorised before sending back

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Refunds are processed to the original payment method within 7 working days of approval.